Contact Us

At Gateway our Members come first, so we've made it easy for you to get in contact with us.

 

Get in Touch
Call us Local:
1300 302 474
8am – 6pm
Monday to Friday (AEDT)

Overseas:
+61 2 9307 4200
Telephone Banking Local:
1300 302 474

Overseas:
+61 2 9307 4399
Lost or Stolen Cards Local:
1300 302 474
8am – 6pm
Monday to Friday (AEDT)
1300 302 474
Weekends and after hours
 - please select option 2

Overseas:
+61 2 9307 4200
8am – 6pm
Monday to Friday (AEDT)
+1 303 967 1090
Weekends and after hours

Or visit:
Visa Global Customer Assistance
Financial Hardship Credit Management
8am – 5pm
Monday to Friday (AEDT)
1300 728 995
Head Office | Branch Level 10, 68 York St
SYDNEY NSW 2000
8:30am - 4:30pm
Monday to Friday (AEDT)

 

Write to Us
Postal Address GPO BOX 3176
SYDNEY NSW 2001
Email memberservices@gatewaybank.com.au
Enquiry form Complete our enquiry form
Fax (02) 9307 4299
Member Comment/Feedback Complete our form

 

Business Numbers
 
BSB 676-000
ABN 47 087 650 093
AFSL / Australian Credit Licence Number 238293
IMT Swift Code ASLLAU2CGTW

 

Resolving Problems?

If you have an issue you would like to discuss, please don't hesitate to contact us directly using the details above. Below is a link to our dispute resolution process.

Our dispute resolution procedures