Please be aware the branch and contact centre will be closed for the Australia Day public holiday on Tuesday, 26 January. Telephone and Online Banking will be operating as usual.
At Gateway our Members come first, so we've made it easy for you to get in contact with us.
Get in Touch |
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| Call us | Local: 1300 302 474 8am – 6pm Monday to Friday AEST Overseas: +61 2 9307 4200 |
| Telephone Banking | Local: 1300 302 474 Overseas: +61 2 9307 4399 |
| Lost or Stolen Cards | Local: 1300 302 474 8am – 6pm Monday to Friday AEST 1300 302 474 weekends and after hours select option 2 Overseas: +61 2 9307 4200 8am – 6pm Monday to Friday AEST +1 303 967 1090 weekends and after hours Or visit: Visa Global Customer Assistance |
| Financial Hardship | Credit Management 8am – 5pm Monday to Friday AEST 1300 728 995 |
| Head Office | Branch | Level 10, 68 York St SYDNEY NSW 2000 8:30am - 4:30pm Monday to Friday (AEST) |
Write to Us |
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| Postal Address | GPO BOX 3176 SYDNEY NSW 2001 |
| memberservices@gatewaybank.com.au | |
| Enquiry form | Complete our enquiry form |
| Fax | (02) 9307 4299 |
| Member Comment/Feedback | Complete our form |
If you have an issue you would like to discuss, please don't hesitate to contact us directly using the details above. Below is a link to our dispute resolution process.
