Contact Us

At Gateway our Members come first, so we've made it easy for you to get in contact with us.

Get in Touch
Call us Local:
1300 302 474
8am – 6pm
Monday to Friday (AEDT)

Overseas:
+61 2 9307 4200
Telephone Banking Local:
1300 302 474

Overseas:
+61 2 9307 4399
Lost or Stolen Cards Local:
1300 302 474
8am – 6pm
Monday to Friday (AEDT)
1300 302 474
Weekends and after hours
 - please select option 2

Overseas:
+61 2 9307 4200
8am – 6pm
Monday to Friday (AEDT)
+1 303 967 1090
Weekends and after hours

Or visit:
Visa Global Customer Assistance
Financial Hardship Credit Management
8am – 5pm
Monday to Friday (AEDT)
1300 728 995
Head Office | Branch Level 10, 68 York St
SYDNEY NSW 2000
8:30am - 4:30pm
Monday to Friday (AEDT)

 

Write to Us
Postal Address GPO BOX 3176
SYDNEY NSW 2001
Email memberservices@gatewaybank.com.au
Enquiry form Complete our enquiry form
Fax (02) 9307 4299
Member Comment/Feedback Complete our form

 

Business Numbers
 
BSB 676-000
ABN 47 087 650 093
AFSL / Australian Credit Licence Number 238293

 

Resolving Problems?

If you have an issue you would like to discuss, please don't hesitate to contact us directly using the details above. Below is a link to our dispute resolution process.

Our dispute resolution procedures