Due to scheduled maintenance Online Banking, Gateway 2Go app, Phone Banking and VISA Card Services will be unavailable between 3am-8am EDST on Sunday 12th December. We apologise for any inconvenience.
At Gateway our Members come first, so we've made it easy for you to get in contact with us.
Get in Touch |
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| Call us | Local: 1300 302 474 8am – 6pm Monday to Friday (AEDT) Overseas: +61 2 9307 4200 |
| Telephone Banking | Local: 1300 302 474 Overseas: +61 2 9307 4399 |
| Lost or Stolen Cards | Local: 1300 302 474 8am – 6pm Monday to Friday (AEDT) 1300 302 474 Weekends and after hours - please select option 2 Overseas: +61 2 9307 4200 8am – 6pm Monday to Friday (AEDT) +1 303 967 1090 Weekends and after hours Or visit: Visa Global Customer Assistance |
| Financial Hardship | Credit Management 8am – 5pm Monday to Friday (AEDT) 1300 728 995 |
| Head Office | Branch | Level 10, 68 York St SYDNEY NSW 2000 8:30am - 4:30pm Monday to Friday (AEDT) |
Write to Us |
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| Postal Address | GPO BOX 3176 SYDNEY NSW 2001 |
| memberservices@gatewaybank.com.au | |
| Enquiry form | Complete our enquiry form |
| Fax | (02) 9307 4299 |
| Member Comment/Feedback | Complete our form |
Business Numbers |
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| BSB | 676-000 |
| ABN | 47 087 650 093 |
| AFSL / Australian Credit Licence Number | 238293 |
If you have an issue you would like to discuss, please don't hesitate to contact us directly using the details above. Below is a link to our dispute resolution process.
