Please be aware the branch and contact centre will be closed for the Australia Day public holiday on Tuesday, 26 January. Telephone and Online Banking will be operating as usual.
Use your Gateway Bank Visa Debit Card online, over the phone or in-store, and don’t forget you can withdraw local currency anywhere in the world, where Visa is accepted.
To apply for your Gateway Visa Debit Card simply call us on 1300 302 474 (Monday to Friday, 8am to 6pm AEST). You can elect to have your Visa Debit Card linked to an Everyday Savings Account, Edge Account or a 100% Loan Offset Account.
Both your card and PIN will arrive separately at your postal address within 5-10 business days. You will need to activate your Visa Debit Card before you can start using it. The activation process can be completed through Online Banking, Telephone Banking or by calling us.
As part of your pre-journey plans, always let us know where and how long you are away, especially if you are travelling overseas.
You will be issued a replacement card within the first few weeks of the month your card is due to expire. Your current card will continue to work right up to the last day of the month of its expiration date. If you haven't received your replacement card towards the end of the month that it is due to expire, please call us on 1300 302 474 (Monday to Friday, 8am to 6pm AEST).
Call us on 1300 302 474 to speak to a Member Consultant, if you call us outside our normal working hours 1300 302 474 (Monday to Friday, 8am to 6pm AEST), there will be a menu option to report your card lost/stolen. Alternatively, call the Visa Hotline on 1800 139 241. You can also cancel your card by logging onto Online Banking, selecting the Services menu option, then Card Management and follow the prompts.
The Gateway Visa Debit Card is accepted at all ATMs that accept Visa. A wide network of ATMs in Australia can be accessed, fee-free. When using an ATM, the operator will advise if a fee will be charged for your transaction. You may consider cancelling your transaction and finding an alternative if you are being charged a fee.
1 A $5 Monthly Card Fee applies if the applicable account is not held with Gateway