If it sounds too good to be true, then it probably is

Scammers are getting smarter and taking advantage of new technology, new products or services and major events to create believable stories that will convince you to give them your money or personal details. Scams target people of all backgrounds, ages and income levels across Australia. 

Scams succeed because they look like the real thing and catch you off guard when you’re not expecting it.

If you have any suspicion, do not engage with the person any further. Hang up the phone, delete texts or emails, or block the person on social media. You can report a scam below to Gateway Bank or on the ACCC Scamwatch website.

Follow our tips below to protect yourself from scams

What to do if you have been scammed

If you've lost money to a scam or given out your personal details to a scammer, please contact Gateway on 1300 302 474 between 8am and 6pm AEST, Monday to Friday, or report the scam on the form provided to the right.

Alternatively visit Scamwatch's 'Where to get help' page which outlines the steps you should take if you have fallen victim to a scam:

  • Contact people you know that may be affected
  • Contact your financial institution
  • How to recover your stolen identity
  • How to report scams to the authorities
  • Get help from Australian agencies
  • Report scams to Facebook services
  • Change your online passwords
  • Contact your local consumer protection agency
  • Contact a counselling or support service


Report a Scam