Please be aware the branch and contact centre will be closed for the Australia Day public holiday on Tuesday, 26 January. Telephone and Online Banking will be operating as usual.
Over 4 million Australians are members of mutual banks and building societies.
We meet the same regulatory standards as the big four banks and are strong and responsible financial service providers.
The Customer Owned Banking Code of Practice is a voluntary code of practice for credit unions, mutual banks and building societies in Australia. The aim of the Code is to ensure subscribing organisations are fair and ethical when dealing with their customers. As part of our ongoing commitment to our Members, Gateway is pleased to subscribe to the Code. In doing so, we strive to ensure that our products and services are easy to understand and that we always behave in a fair and ethical manner.
The CCC ensures better code compliance and promotes improved outcomes for customers. If you believe that we have breached the Code, you can make a complaint to us.
If we are unable to resolve a complaint to your satisfaction, and the complaint does not involve a claim that you have suffered loss or detriment, you can refer your complaint to the Code Compliance Committee: