Please be aware the branch and contact centre will be closed for the Australia Day public holiday on Tuesday, 26 January. Telephone and Online Banking will be operating as usual.
Alternatively, complete our Member Comment Form and mail it together with any supporting documents to:
The Complaints Officer
GPO BOX 3176
SYDNEY NSW 2001
|The Australian Financial Complaints Authority (AFCA)|
|Head Office||GPO Box 3
MELBOURNE VIC 3001
|Telephone||1800 931 678|
If your complaint is about the privacy of your personal information and your complaint cannot be resolved by Gateway’s Complaints Officer or the AFCA, you may contact the Privacy Commissioner on 1300 363 992 or www.oaic.gov.au.
If you believe we have breached the Customer Owned Banking Code of Practice and the complaint does not involve a claim that you have suffered loss or detriment, if we are unable to resolve your complaint to your satisfaction, you can report it to the Code Compliance Manager on 1800 931 678 and ask to speak with AFCA Code’s Investigations Manager.