Please be aware the branch and contact centre will be closed for the Australia Day public holiday on Tuesday, 26 January. Telephone and Online Banking will be operating as usual.
At Gateway Bank, we are committed to providing great service and value to our Members. To achieve this, we are always on the lookout for talented people who are innovative, energetic and ambitious.
Gateway’s working environment is open, friendly and collaborative. So does that translate to Gateway being a good employer? If our own employees are to be believed it does! Our Employee Satisfaction score has consistently rated at outstanding levels over many years. We foster an environment in which employees can contribute and make a difference. And what a difference our staff efforts make…we take pride in our exceptional Member satisfaction and award-winning products. We are united in our desire to provide outstanding service and products that will help us to be the most trusted financial partner to our Members.
At Gateway individual roles have a broader scope, with the ability to influence change and see ideas come to life. Small provides flexibility to be responsive. We can develop ideas and see them through to completion without 300 meetings. Plus, we value a sense of humour and have fun along the way. We trust, respect and support fellow employees and operate as a team. That’s why we strive to hire new recruits who will bring not only their technical expertise but who will be a good fit for the business overall. This is reflected in our thorough screening practices.
“Gateway is like a mid-sized yacht. Course changes are simple, planned and properly executed. A big bank is a large ship responding very slowly to the helm, if at all. Politics are manageable within a smaller institution. People care more about the quality of their work, take more ownership.
As a mid-sized organisation, hard work is recognised and rewarded. I initially started at Gateway Bank in the role of Senior Manager, Credit & Operational Risk, after some time with the organisation I was promoted to Chief Risk Officer. I’ve now got more opportunity and involvement in plotting our future course and watching the horizon.”
“I first came to Gateway as Sales Manager for an opportunity to expand my field of influence whilst driving great results for customers. We built a positive sales and service culture with a team of self-starters. I then moved on to the role of Senior Manager – Customer Care, in this role I was responsible for ensuring a great customer outcome through Gateway’s Transactional & Settlements team and Lending Services team. Most recently I have had the opportunity to expand my influence again, now as the Head of Customer Operations. A united team devoted to Gateway’s Members and internal stakeholders’ satisfaction, through the entire customer journey, from enquiry to settlement, is the way forward.
Those devoted to their jobs receive regular reward and recognition. I really appreciate the closeness of our workplace, especially the culture of continual improvement and learning. Every day is different as we all continue to learn and grow.”
The most efficient way to apply for a role at Gateway is through the SEEK jobs board.
The nature of the role you apply for will determine the steps in our recruitment process. Generally, we use online screening tools to bookend the face-to-face meetings. This ensures that we build a strong picture of you as a candidate, whilst ensuring that the time you spend in face to face meetings is kept to a reasonable level.
Successful candidates will receive a verbal offer of employment followed quickly by an Offer of Employment pack. All prospective or new employees of Gateway must also give their consent to undergo background checks, such as verification of employment history, qualifications, criminal, credit and right to work checks.